Happy Paws Dog Sitter Terms & Conditions

 

We are incredibly fortunate to be able to spend our days with other people’s fur children. It’s a huge responsibility that isn’t taken lightly. To ensure the health and safety of all our canine guests, Happy Paws Dog Sitter requires that clients comply with the following rules and regulations:

GENERAL:

Happy Paws Dog Sitter reserves the right:

  • to revise, amend or otherwise alter these Terms and Conditions without prior notice and at its complete discretion

  • to refuse admission of any dog

  • to suspend a dog immediately if they deem it necessary to do so.

  • to revise fees without prior notice and at its complete discretion.

HEALTH & CARE:

  • Dogs must wear a collar or harness, and be on a lead at all times to and from the entrance of Happy Paws Dog Sitter. Normal fixed collars with a quick release clip / clasp are recommended and should have an ID tag with owner’s contact details. 

  • All dogs must be in good health. Owners will need to certify that their dog is in good health.

  • If a dog has been ill, the owner should consult with their veterinarian on when their dog is safe to socialise with other dogs. On admission all dogs must be free from any illness/condition that could potentially be communicated to other dogs.

  • Dogs that are coughing, or have been coughing repeatedly over the previous 24 hours, must not be brought to Happy Paws Dog Sitter.

  • Dogs that have fleas must not be brought to Happy Paws Dog Sitter.

  • Owners should maintain an effective flea and worming treatment regime.

  • Happy Paws Dog Sitter reserves the right to refuse a dog if they display signs of a communicable illness or are taking medication for the same. Please understand this is to ensure the general health and welfare of all dogs in care.

  • The owner agrees to provide any/all medication the dog will require during its time in the care of Happy Paws Dog Sitter. The medication should be in its original packaging and clearly labelled, with the vet's written instruction and the dog’s name, type of medication, dosage and frequency.

  • The owner recognises that Happy Paws Dog Sitter is not a qualified veterinarian, and as a result is not qualified to diagnose latent health problems/issues the pet may have or provide specialist care that a dog may require.

  • The owner agrees that the dog shall be up-to-date with vaccinations covering the entire duration the dog will be in the care of Happy Paws Dog Sitter. Proof of vaccination will be required before a dog can be left in the care of Happy Paws Dog Sitter. 

  • The owner agrees to disclose all relevant information regarding the health and any illnesses, allergies, injury, health conditions/problems the dog may suffer from.

  • The owner agrees to disclose and provide any special care instructions for the dog during its time in the care of Happy Paws Dog Sitter.

  • The owner accepts Happy Paws Dog Sitter owes no special duty of care in respect of pet health care management regimes above and beyond the level of reasonable care provided by Happy Paws Dog Sitter who is not a qualified veterinarian.

  • The owner agrees to give permission to Happy Paws Dog Sitter to allow personal information regarding the owner and the dog to be provided to, or received from, a licensed veterinarian regarding the care of the dog on behalf of the owner.

  • The owner is aware and accepts that while their dog is in the care of Happy Paws Dog Sitter, for daycare and/or overnight sitting, there will be periods where the dog(s) is left unattended without supervision. Happy Paws Dog Sitter takes all reasonable precautions to ensure the premises is safe and secure so that dog(s) cannot escape.

 

DOG DAYCARE:

  • Fees are payable on pick-up. Weekly payments are also accepted. 

  • The owner agrees to drop off and pick up the dog within advertised operating hours of Happy Paws Dog Sitter. Any arrangement for drop off or pick up outside advertised hours is at Happy Paws Dog Sitter's total discretion.

  • Late fees for pick-ups after 6pm without prior arrangement may apply. If the owner is going to be late, they should advise Happy Paws Dog Sitter.

  • Bookings are essential. If the owner is unable to keep their booking they must let Happy Paws Dog Sitter know. Continual non-attendance on booked days may result in loss of booking.

  • The owner should not bring personal items like toys as Happy Paws Dog Sitter cannot guarantee their exclusive use.

  • Prior to a dog’s ongoing acceptance into Daycare, a dog will undergo a trial day to ensure he/she is suitable for the premises’ environment, playgroup and Daycare. Happy Paws Dog Sitter reserves the right not to accept a dog that is not comfortable or a good fit for Daycare. (A dog having to have a ‘good fit’ with other dogs in the playgroup is defined as a dog who is comfortable with other dogs, and that other dogs in the group will respond appropriately to him.)

 

OVERNIGHT DOG SITTING:

  • A deposit is payable at the time of booking for long stays. The balance of the booking fee is payable on the pick-up date.

  • There is no refund or credit for early holiday returns. Overnight dog sitting rates are charged on a calendar day basis and the full period booked will be charged.

BEHAVIOUR REQUIREMENTS:

  • Owners will need to certify that their dog has not harmed or shown aggression, unsociable behaviour or threatening behaviour towards any humans, pets or other dogs.

  • The owner must also inform Happy Paws Dog Sitter if their dog is destructive to bedding/ clothing / furniture etc, enjoys digging, likes to climb/escape, or is overly anxious.

  • The owner must inform Happy Paws Dog Sitter of any known behaviour problems that their dog(s) may have, including, but not limited to, excessive barking, dominance, mounting etc.

  • Happy Paws Dog Sitter uses safe and harmless corrective methods such as verbal commands, water spray and timeout when reprimanding a dog’s behaviour.

  • Happy Paws Dog Sitter welcomes all dogs based on their behaviour, ability to be comfortable and generally social, and have not shown any form of aggression towards other dogs or humans. It is not its policy to turn away a dog based on breed.

  • Happy Paws Dog Sitter does not allow dogs that demonstrate aggressive tendencies.

  • Should a dog demonstrate aggressive tendencies or unsuitable behaviour while in the care of Happy Paws Dog Sitter, Happy Paws Dog Sitter will separate this dog and request the owner collect the dog.

 

Waiver & Release of Liability

As the dog owner or guardian or authorised person, by signing this document and leaving the dog in the care of Happy Paws Dog Sitter:

1.    I acknowledge that:     ​

a) In admitting my dog(s) into the care of Happy Paws Dog Sitter, Happy Paws Dog Sitter is relying solely on my representations that my dog(s) are in good health and has not harmed or shown aggressive or threatening behaviour towards any person, animal or thing, and that I am solely responsible for the behaviour of my pet while it is in the care of Happy Paws Dog Sitter.

b) As the dog owner or guardian, or authorised person, it is my responsibility to inform Happy Paws Dog Sitter of any behavioural issues my dog(s) may have, regardless of whether these issues may impact on the ability to provide care.

c) Happy Paws Dog Sitter reserves the right to refuse to provide care for a dog if the dog shows aggression towards people or other dogs. Happy Paws Dog Sitter reserves the right to refuse to accept or keep a dog in care if they consider doing so would jeopardise the safety, wellbeing or comfort of the other dogs in care, people or Happy Paws Dog Sitter.

d) Happy Paws Dog Sitter is an off-leash environment. Every dog reacts differently and animals, by nature can be unpredictable. I accept that there are inherent risks associated with such an environment, and accept all reasonable risks including (but not limited to):

  1. Transfer of communicable illness, such as Canine Cough (Kennel Cough), or transfer of fleas, paralysis tick or worms

  2. Injuries to my dog, including broken nails, broken bones, abrasions, cuts and sore pads, bites (from dogs, fleas, ticks, mosquitoes and other)

  3. Injuries to other dogs and/or humans; and/or property

  4. Behavioural problems

  5. Escape. While Happy Paws Dog Sitter takes all reasonable precautions to ensure the premises is safe and secure so that my dog(s) cannot escape, I accept that my dog(s) may escape from the premises

e) Although Happy Paws Dog Sitter carefully screens all applicants, occasionally it is discovered that this is not an appropriate environment for every dog. Happy Paws Dog Sitter retains the discretion to temporarily or permanently remove my dog(s) from the premises at any time.

f) While all care will be taken with my dog(s), in the event of an accident, or illness, or injury or death, I will accept responsibility for such accident or illness or injury or death and will pay all costs incurred by said accident, illness, injury or death, regardless of how the incident occurred.

g) In the case of an emergency, I recognise the risks of injury that accompany transport to and from the premises or any other necessary location.

h) I hereby allow my dog to be photographed and/or filmed while in the care of Happy Paws Dog Sitter, and acknowledge that all photographic images or footage taken of my dog(s) are the property of Happy Paws Dog Sitter. I authorise Happy Paws Dog Sitter to reproduce/alter the images, in print or electronic format, without compensation to me and I waive the right to approve the finished image.
 

2.    I agree:

  1. To pay the fees set down by Happy Paws Dog Sitter.

  2. To collect my dog if contacted and asked to do so by Happy Paws Dog Sitter. Discretion and consideration of emergencies will be assessed by Happy Paws Dog Sitter.

  3. That I am solely responsible for any and all harm, injuries, sickness, disease, death, loss, theft, fire, escape, or damage of any kind whatsoever received by, incurred by, occasioned to, caused by, or contributed by my dog(s) while my dog is in the care of Happy Paws Dog Sitter, on or off its premises or in transit, whether or not caused by any negligent, act or omission of Happy Paws Dog Sitter. This includes any and all harm, injuries or death, loss, damage of any kind to my dog, other dogs, persons, pets or property.

  4. That in the event my dog should escape from the premises while my dog(s) is in the care of Happy Paws Dog Sitter, under no circumstances will Happy Paws Dog Sitter be held responsible for any harm, injuries, sickness, disease, death, loss, theft, fire, escape or damage of any kind whatsoever, whether or not caused by any negligent, act or omission of Happy Paws Dog Sitter, that may occur. This also includes any damage my dog may cause to persons, other dogs in the care of Happy Paws Dog Sitter, or other dogs, pets or property while on or off the premises or in transit.

  5. That while my dog(s) is in the care of Happy Paws Dog Sitter I give permission for Happy Paws Dog Sitter to seek immediate veterinary care if it deems it necessary, and I agree to pay all veterinary costs. All efforts will be made by Happy Paws Dog Sitter to contact me before veterinarian treatment is sought.

  6. That I am responsible for all costs and charges associated with clause 2(c), clause 2 (d) and clause 2 (e).

  7. That Happy Paws Dog Sitter will not be liable for any of my dog’s items that are damaged, destroyed, left behind or otherwise lost on or off the premises while the dog is in the care of Happy Paws Dog Sitter.

  8. To abide by the rules set out in the Waiver & Release of Liability and the Terms & Conditions, accepting all terms, conditions and statements contained within.

3.  I hereby release Happy Paws Dog Sitter from all liability and indemnify Happy Paws Dog Sitter from any and all claims of every kind and nature whatsoever, arising directly and indirectly, while in the care of Happy Paws Dog Sitter, including any legal claims for injury, loss or medical expenses.

4. I declare that I have provided full and accurate information about the dog, and will notify Happy Paws Dog Sitter immediately of any changes to the information I have provided.

5. I acknowledge that by signing this agreement, I agree to, and accept, all the above terms and conditions.